Careers - Social Media Coordinator - Join our Marketing team!

Social Media Coordinator

Framingham, MA • Full-Time

YOUR DAY-TO-DAY:

Community channel management, digital strategy, and content updates for both DTC and B2B channels
Responsible for creating, editing, scheduling, and reporting for both our Industrial & Consumer social media platforms, including but not limited to: Facebook, Instagram, Twitter, LinkedIn, YouTube Shorts, and Amazon Posts
Manage and monitor customer comments, messages, and reviews across all platforms
Develop and manage TikTok influencer campaigns using TikTok Creator Marketplace
Be the voice and face of DetraPel – you’ll be one of the prominent faces behind our TikTok
In this role, you’ll be essential in helping inspire and educate our customers to lead a cleaner, greener, and more sustainable life!
Handle customer comments/questions as needed and drive community engagement
Stay current on industry best practices, social media trends, and new tools/technologies, while providing and implementing recommendations on approaches to improve overall engagement
Use platforms and tools such as Sprout Social to monitor and evaluate the company’s social media performance
Answer all customer inquiries/questions through email and phone
Coordinating team monthly events and outings

THINGS TO ENJOY:

YOU’LL FIT RIGHT IN IF:

You have a Bachelor’s degree or equivalent relevant business experience
You have 2-3 years of professional experience with at least 2 years working in a social media community management capacity in both B2B and DTC
You have a high degree of creativity, design skills, organizational skills, project management skills, and attention to detail
You have in-depth knowledge of and enthusiasm for marketing, social media, and building brand awareness
You’re willing to participate in continuous learning and training
You’re able to thrive in a fast-paced collaborative environment
You have excellent communication skills, and you’re detail-oriented