Social Media Coordinator
Framingham, MA • Full-Time
YOUR DAY-TO-DAY:
- Community channel management, digital strategy, and content updates for both DTC and B2B channels
- Responsible for creating, editing, scheduling, and reporting for both our Industrial & Consumer social media platforms, including but not limited to: Facebook, Instagram, Twitter, LinkedIn, YouTube Shorts, and Amazon Posts
- Manage and monitor customer comments, messages, and reviews across all platforms
- Develop and manage TikTok influencer campaigns using TikTok Creator Marketplace
- Be the voice and face of DetraPel – you’ll be one of the prominent faces behind our TikTok
- In this role, you’ll be essential in helping inspire and educate our customers to lead a cleaner, greener, and more sustainable life!
- Handle customer comments/questions as needed and drive community engagement
- Stay current on industry best practices, social media trends, and new tools/technologies, while providing and implementing recommendations on approaches to improve overall engagement
- Use platforms and tools such as Sprout Social to monitor and evaluate the company’s social media performance
- Answer all customer inquiries/questions through email and phone
- Coordinating team monthly events and outings
THINGS TO ENJOY:
- A fun and rewarding place to work with a collaborative team environment
- A company dog! – we are pet-friendly!
- Unlimited PTO
- Company healthcare benefits + vision + dental
- Monthly team events
- Performance compensation & stock options
- Company-sponsored professional development fund
YOU’LL FIT RIGHT IN IF:
- You have a Bachelor’s degree or equivalent relevant business experience
- You have 2-3 years of professional experience with at least 2 years working in a social media community management capacity in both B2B and DTC
- You have a high degree of creativity, design skills, organizational skills, project management skills, and attention to detail
- You have in-depth knowledge of and enthusiasm for marketing, social media, and building brand awareness
- You’re willing to participate in continuous learning and training
- You’re able to thrive in a fast-paced collaborative environment
- You have excellent communication skills, and you’re detail-oriented
Apply
Apply